Frequently Asked Questions


All orders are sent from England, UK. 

I offer free shipping around my shop.
I send my creations with 1st class service when within the UK mainland.

To all other destinations the delivery times vary depending on where you are. Once your item has been shipped I will let you know about expected delivery dates/tracking numbers. Normally an international delivery takes around 5-15 working days (for Europe/USA).
I use Royal Mail tracked/signed service for international orders.

Candyfleece is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Refunds and Exchanges

I take special care to portray my creations in the shop as accurately as possible using photography and descriptions to avoid any possible disappointment or misunderstanding. It is my belief that you must be 100% satisfied with any item you ever order from Candyfleece. If not, just return your purchase and I'll promptly send you a full refund or exchange - whichever you prefer. 

When are your sales?

These are not publicly advertised. I reserve the steepest discounts and sales for my VIPs only.

How can I become a VIP?

Join VIPs and claim your instant discount code from the sign up form on the home page or here.

Please note that products in this shop are not certificated toys but decorative items. They are not supposed to be given to children.